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eClean Issue 44

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confronting an individual, think of it as clarifying the team's needs. This doesn't mean coddling the person, or minimizing the issue at hand. But a positive perspective on the conversation will make the whole task less daunting for you. And using words of clarification can make it feel like less of a personal attack to the person being corrected. The Ten Commandments of Confrontation One of my deepest beliefs is that people want to contribute to something greater than themselves. And most team members want to succeed at what they do. That means that if correction is handled with care, most people will be fairly open to change and improvement. That's not to say everyone will respond that way, but you will make it easier for them to do so when you follow the above guidelines. The final truth to remember is that you can only control your part of the conversation. The other person's response is entirely up to them. But when you are honest and confront with care in a timely manner, you will create a culture where people can learn from their mistakes, grow, and improve. And that is a team culture that most of us would like to be a part of. This articles was reprinted with permission from John C. Maxwell, www. JohnCMaxwell.com. I. Thou shalt confront others in private. II. Thou shalt confront as soon as possible and not look for "a better time." III. Thou shalt stick to the issue at hand. IV. Thou shalt make thy point and not repeat it. V. Thou shalt deal only with actions that can be changed. VI. Thou shalt avoid sarcasm (especially in an email or text). VII. Thou shalt avoid words like always and never because they are rarely accurate. VIII. Thou shalt ask questions and offer suggestions. IX. Thou shalt not apologize for the confrontation. X. Thou shalt remember to highlight the person's positive contributions. "Solar Power" 32

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