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eClean Issue 44

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I bet you've heard this before: In any organization, people are the most valuable asset. And as a leader, you probably understand that it's true. No matter how you measure it, people offer the highest return on investment over the longest time. When you take care of your people and treat them well, they have the potential to create incredible success for the organization. However, we sometimes interpret this concept in an ineffective way. "Taking care of " people is understood by some leaders as "always being 'nice' and never offering any correction." And that belief can cause real problems. Why? Because everyone needs correction sometimes. People aren't perfect, so they're going to make mistakes. Communication isn't foolproof, so sometimes followers misunderstand what is being requested. And a need for a course correction arises. I can hear the groans from here. Because most of us don't like this type of interaction. Correction equals confrontation, and many people resist that as much as possible. Instead, they avoid bringing up problems, hoping things will correct themselves. That might work if your team member is just having a bad day. But when a person has a string of bad days, you have to speak up. Otherwise the days may become weeks or months! So is there any good way to confront or correct a team member? I believe there is. That doesn't mean it's always easy, or always goes the way we want it to. But there are some guidelines we can follow to create the best conditions for a positive outcome. The Platinum Rule Before I get into specific guidelines, I want to set the stage for them. Embracing these two ideas will give you the right mindset before the conversation even starts. I call the first one The Platinum Rule. You probably know the Golden Rule: Treat others the way you would want to be treated. And it's a great rule that has worked for centuries. But how some of us interpret it can be flawed – because how I want to be treated may not be the same as the treatment that the other person prefers. That's why I've adopted what I call the Platinum Rule: Treat others the way they would want to be treated. That emphasizes the importance of setting aside your personal preferences and thinking through your strategy with the other person in mind. Seeing Confrontation as Clarification I also want to encourage you to change how you define the conversation you need to have. Instead of seeing your mission as The Ten Commandments of Confrontation by John C. Maxwell 31 eClean Magazine

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